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Refund Policy

1. General Refund Policy

Premier Black Limo LLC strives to provide exceptional service. If you are not satisfied, refunds are processed based on the conditions below.

2. Refund Eligibility

  • Full refunds are available for cancellations made at least 24 hours before the scheduled ride.

  • No refunds will be issued for cancellations made within 24 hours of the scheduled ride.

  • If a driver fails to arrive due to company fault, a full refund will be issued.

3. Partial Refunds

  • If a service disruption occurs due to external factors (e.g., traffic delays, weather), a partial refund may be considered on a case-by-case basis.

  • If a customer decides to terminate the ride early, no refunds will be issued.

4. Processing Time

  • Approved refunds will be processed within 5-7 business days via the original payment method.

  • Processing times may vary depending on the payment provider (Paysafe.com).

5. Contact for Refunds

For refund requests, contact us at info@premierblacklimo.com or call (833) 305-0009. Ensure you provide booking details and the reason for the refund request.

6. No-Show Policy

If a customer fails to show up at the designated pickup location without prior notice, no refund will be issued.

7. Chargebacks and Disputes

  • Any disputes regarding charges should be directed to our customer service first.

  • Unauthorized chargebacks may lead to legal action to recover funds.